Legal
Refund Policy
We stand behind the quality of every product we supply. Our refund policy is designed to protect both buyers and our commitment to quality.
Eligible for Refund
- ✓ Defective or contaminated products
- ✓ Incorrect items shipped
- ✓ Products not matching specifications
- ✓ Significant quality deviation from COA
- ✓ Damaged goods (with carrier documentation)
Not Eligible for Refund
- ✗ Change of mind after order confirmation
- ✗ Improper storage after delivery
- ✗ Natural crystallization of honey
- ✗ Minor color/flavor variations (natural)
- ✗ Claims submitted after 7 days of receipt
How to Submit a Claim
To initiate a refund or replacement claim: 1. Contact us within 7 days of receiving your order at [email protected] 2. Include your order number and a detailed description of the issue 3. Attach clear photographs of the affected products and packaging 4. Provide the batch number from the product label 5. Our quality team will review your claim within 3–5 business days
Resolution Options
Depending on the nature of the claim, we offer: • Full replacement shipment at no additional cost • Partial or full refund to your original payment method • Credit toward a future order The resolution method will be agreed upon between both parties based on the specific circumstances.
Refund Processing Time
Approved refunds are processed within 5–10 business days. The time for funds to appear in your account depends on your payment method and financial institution. Wire transfer refunds may take 3–7 additional business days to clear.
Sample Orders
Sample orders are non-refundable as they are provided at heavily discounted rates for evaluation purposes. If you are unsatisfied with a sample, please contact us to discuss your requirements — we may be able to provide an alternative product better suited to your needs.
Contact for Refund Inquiries
Email: [email protected] Phone: +361 349 3696 Address: 30 N Gould St, Ste R, Sheridan, Wyoming 82801, USA Our customer service team is available Monday–Friday, 9:00 AM – 6:00 PM (CET).
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